This is one of those broad questions that can take you down the wrong road unless you have done some thinking about what to say ahead of time. This question deals with your ability to sell yourself. Think of yourself as the product. Why should the customer buy?
Answers that WON'T WORK -
“Because I need a job.” – This answer is about YOU – “they” want to know what you can do for “them.”
“I am a hard worker.” – This is a really trite answer – almost anyone can say he or she is a hard worker.
“I saw your ad and could do the job. – This answers lacks passion and purpose.
STRONGER ANSWERS that would get the interviewer’s attention –
“Because I have three years experience working with customers in a very similar environment.”
“Because I have what it takes to fill the requirements of this job - solve customer problems using my excellent customer service skills.”
“Because I have the experience and expertise in the area of customer support that is required in this position.”
This is a time to let the customer (the interviewer) know what your product (YOU) can do for them and why they should listen to what you have to offer. The more detail you give the stronger your answer will be. This is not a time to talk about what you want.
It is a time to summarize your accomplishments and relate what makes you unique and therefore a viable fit for this position.
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